Confirmed Service Customer
The primary service was good. Separately, I asked for replacement of two damaged lug nuts only to find out that the cost was $14 each for a total of $28. I think this is a ridiculous price considering all the lug nuts had to come off the vehicle anyway, just to perform my inspection and tire rotation. As a longtime customer, I found this quote to be unreasonable and did not proceed with the installation. I subsequently went down the street and purchased two lug nuts for two dollars each and put them on when I got home. When spending over $168 on routine maintenance, this was not the kind of service or pricing that I would expect. I would almost categorize this as gouging, and an effort to take advantage of those who might not be able to install a simple lug nut on their own.
Gerald C.
RUTLAND,
MA
Business Response
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