Customer Reviews

I purchased a 2022 Trax in April, 2024. As soon as I walked through the door I was bombarded with pressure to purchase an extended warranty. I assume there’s a commission or stipend as the motivator for the Salvadore employees. I declined the warranty and was told by Brian Meola (spelling) that the extended warranty would cover everything except collision, oil changes and brakes. Because of this blatantly false information, I purchased the warranty. While having the vehicle serviced, I told the staff there was condensation in the rear light. I was told the $560.00 + tax was not covered because lights are not covered under the extended warranty that I was told would cover everything. I want to be reimbursed for the full amount of the extended warranty.

Alex was excellent

Super quick and efficient. Alexandra let me know about something the tech discovered during the multipoint inspection and gave me options which was appreciated.

Very easy

Customer service representative was very helpful and my GMC Yukon was serviced in a timely manner.

As always, the service department communicated from the time I scheduled appointment until the service was complete. They stated the service, and the software update would take 1:30-45, it was complete in a 1:15 and ready to go. They have been great for all our service needs.

Accurately diagnosed issue however the vehicle was there for four days. The cost was also prohibitive.

I was very disappointed with the lack of communication between the Sales Team and Service Department. Although I'm sure Alex was doing her absolute best, and following what I assume to be standard protocol, there seemed to be a disconnect in communication. I only had the vehicle for two weeks, under every warrantee, and there was still a considerable delay waiting for "authorization" for service and loaner. Several calls to the Sales Team, and it was resolved, however, for a correction that literally took less than an hour, the vehicle was there for several days. Ultimately, again, after a series of emails, the part was located at another local dealer, rather than waiting the 5-10 days to have one ordered.

The salesman, Ivo is down to earth & a pleasure to work with. He is very knowledgeable with product. I would recommend anyone to him that is considering purchasing a Chevy.

Ivo was great throughout the entire process. Very responsive and considerate to my requests and schedule. Every staff member I’ve interacted with between both service, sales, and finance have always been great. I will be back (again) for my next auto purchase.

The communication is great with everyone there. Glenn was very helpful with everything before, during and after trading in my old lease for the new one. I would recommend them to everyone.

Drove my car in, dropped off my keys, waited in the waiting room for about 45 minutes. All Set

Good communication, service was done i a timely manner.

Everyone treated us well, the job was done quickly and we were on our way in record time!

The staff is extremely helpful and courteous. Also very thorough in explaining any issues pertaining to my vehicle and actions that need addressing.

great

great

Raphael has consistently been helpful, polite and flexible. He has always listened to all concerns and is great with trying to problem solve. It isn't easy to work around my schedule and he's always given me the patience to help figure it out. This is the greatest support I can get and he gives the best customer support. He's upfront with cost expenses, what to expect and setting up arrangements to get me on my as quick as possible. Thank you

Excellent customer service.

The service department has always been helpful and kind.